How to follow Trustpilot and simplify your HR processes to drive success globally

ByThelma D. Griggs

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Here’s the scene: in just 14 years, you’ve grow to be an internationally recognised brand name. You run in 10 destinations throughout eight nations around the world, and you’ve more than doubled your headcount in the earlier six decades alone.

You’ve grown exponentially, but you’re nonetheless taking care of your persons on methods you brought on when the business was much smaller sized and you are urgently in will need of an upgrade.

You want HR technological innovation that can operate seamlessly throughout several territories and currencies.

Tech which is versatile plenty of to be configured any way you like, making it possible for you and your group to manage anything in-residence as you head in direction of an even increased time period of growth.

This is just the obstacle that confronted Trustpilot.

As Amalie Lange, Head of Men and women Functions and Systems at Trustpilot, explains: “With progress and enlargement, we desired to scale up our HR and Individuals process.

“We wanted a location not only to retail outlet all of our expanding information, but also to automate and streamline our processes globally.”

In this article, we communicate about the difficulties that Trustpilot experienced with its HR processes, how technology proved to be a fruitful alternative, and what your business can do to abide by go well with.

Here’s what we address:

What is Trustpilot and what was its challenge?

Founded in Denmark in 2007 by current CEO Peter Holten Mühlmann, Trustpilot grew at lightning-quick pace to turn into a single of the greatest evaluation websites on the web.

By 2013, it experienced workplaces in New York and London. And by 2014, around 325 workforce labored for the firm.

Over the study course of the ten years, Trustpilot attracted tens of millions of pounds in funding from a large range of investors, and received profitable contracts with the likes of Facebook and Google.

By 2021, it was receiving in excessive of one particular million evaluations per thirty day period and a determination was built to float on the London Inventory Exchange.

As of right now, the enterprise has extra than 700 members of personnel, symbolizing extra than 40 nationalities.

As a rising international firm, nevertheless, Trustpilot wanted to operate each globally and locally from one particular single protected procedure of report.

It had to be charge successful, intuitive, adaptable and ready to operate seamlessly throughout many places of work around the environment.

It also desired to combine its prior HR records, including headcount, personnel time, reporting, onboarding and offboarding – all of which experienced been dealt with manually in the earlier.

Amalie states: “It took six several hours a month to manually develop reports for the company’s vice presidents.”

The position of know-how

Enter cloud HR.

A single worldwide cloud HR and People process enabled Trustpilot to seamlessly align its HR procedures into one particular easy-to-use platform aligned globally and regionally

It employed automatic workflows to no cost up their HR team’s time and interactive configurable self-service dashboards to make it possible for for superior reporting and business selection-making.

This gave Trustpilot complete visibility about its world wide workforce throughout all marketplaces.

It permitted the company to make HR processes dependable globally, with reporting quicker and less complicated than at any time just before.

Amalie suggests: “Our reviews are routinely created and shipped every thirty day period, preserving just about one particular working day a month on reporting by itself.”

A person of the vital gains of a centralised system is that it authorized Trustpilot to build a solitary, reliable onboarding programme with international get to.

Previously, onboarding had relied on the HR and People workforce sending personalized emails to each and every new joiner, indicating the typical time to onboard a new joiner was all over 90 minutes.

Now, with a number of all those processes automatic, it will take just 30 minutes.

With 170 men and women becoming a member of Trustpilot in the initial four months of 2021, that’s a complete of 10,000 several hours saved.

In the earlier, new joiners had various encounters relying on which business office they joined. Some were supplied organization merchandise, whilst for others welcome emails did not constantly get there on time.

Now each new joiner will get sent by way of automatic workflows:

  • A welcome e mail – generally on time
  • A welcome movie
  • A firm handbook
  • Starter FAQs
  • HR policies
  • A personalised onboarding approach.

This indicates staff members globally get a steady onboarding expertise, no make any difference in which they’re dependent – and it is all delivered mechanically.

On working day just one, the procedure mechanically reminds the supervisor to appoint a buddy, and flags IT to provide the new starter with the important equipment, serving to to supply the identical large standard of onboarding every single time.

What is a lot more, each individual piece of communication a new joiner gets can be personalised, to add to the encounter.

This is in particular crucial to businesses that are constantly growing into new areas, like Trustpilot.

Hi automatic HR

It’s not just onboarding which is been sped up and simplified globally, owing to the automation capabilities of a cloud HR technique.

Trustpilot has streamlined other HR processes way too, with facts promptly noticeable to aid final decision-earning, together with probation periods, operate anniversaries, and pay – from salaries and on-goal earnings, to commissions and bonuses.

Customisation has also enabled Trustpilot to provide its employees a personalised encounter, tailor-made to their demands.

“One of the most impressive components,” states Amalie, “is the capacity to customise it and insert workflows relying on the organization need and location.”

And Trustpilot has started to use its process to acquire and analyse facts.

For occasion, the business is now checking out how its personnel would like to return to the office, with the platform letting for successful information-accumulating by surveys with customised fields and formulation.

Meanwhile, automation has streamlined procedures, Amalie explains: “[It] makes it possible for us to customise so significantly in phrases of the workflows and processes we can automate. And that makes our life so significantly simpler.”

A one cloud HR system: Enabling global advancement

Trustpilot is hurtling into the upcoming phase of its global expansion – and no a person is having fun with the added benefits additional than the HR and Persons team.

Amalie states: “Now we have the complete work architecture library in Sage Men and women, we can use as an inside benchmark across all our global places of work.

“That would have never ever been doable without the need of Sage People.”

Paying out significantly less time on admin has enabled Trustpilot’s HR and People today team to aim on additional strategic initiatives.

From streamlining procedures to providing better employee ordeals, they now participate in a essential purpose in Trustpilot’s world enlargement.

As Amalie places it: “We invest additional time on valuable insights now and concentrate far more on strategic workforce organizing – factors that add worth to the company.

“[Having the right cloud HR system] has helped our organisation mature as we grow, and we are not performed yet. We know that with the multi-features and the limitless customisation of the software package, we can adapt, develop and test new things.”

How to empower your expansion ambitions with HR tech

Are you wanting to mature your small business globally, just like Trustpilot?

It’s important to pick a hugely extensible, versatile and configurable HR and Men and women process that can expand and scale with you.

Even though we’ve included really a couple of these presently, here’s five areas to take into consideration when it will come to selecting an HR and Persons system to aid intercontinental advancement:

  1. Flexibility: Appear for a system that is hugely flexible so you can manage various languages, and seamlessly adapt to community variants on policy and compliance, for example.
  2. Automation: Choose program that can automate procedures throughout areas, so the business enterprise can scale immediately and effortlessly, enabling your HR crew to target on far more strategic duties.
  3. One particular single source of reality: Take care of community compliance with automatic coverage updates from one particular central technique.
  4. Extensive reporting: Harness the electricity of your men and women knowledge to make swift, educated and actionable selections, at a area and world wide amount.
  5. Electronic staff experiences: Pick out a method that can build consistent earth-class employee encounters, no subject where by workforce are based, with a digital practical experience that drives productiveness and retention.

If you can convey on board an HR and Individuals procedure that covers these five areas, you’ll have set your HR staff and organisation up well to reach worldwide success.

Consider a self-guided interactive tour of Sage Folks to see how it can generate international enlargement today, or read Trustpilot’s complete accomplishment story to study much more.


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